Aeroportul Cluj Napoca - Traian Vuia 149-151
City Transfer - Romana +4 0720 555 333

Terms and conditions

TERMS AND CONDITIONS OF SERVICE PROVISION

CITY TRANSFER

1. Scope, Legal Framework and Acceptance

1.1. These Terms and Conditions (the “Terms”) govern the provision of private passenger transportation services by Veraul Cab SRL, a company duly incorporated under Romanian law, hereinafter referred to as CITY TRANSFER (the “Provider”).

1.2. By accessing the website www.city-transfer.ro, placing a booking, or using the services, the Client acknowledges that they have read, understood, and agreed to be legally bound by these Terms.

1.3. A legally binding contract is formed between the Client and the Provider at the moment the booking is confirmed by CITY TRANSFER.

1.4. These Terms apply to all services provided by CITY TRANSFER, regardless of the booking channel used.

2. Definitions

For the purposes of these Terms:

  • Provider – CITY TRANSFER
  • Client – any individual or legal entity making a booking
  • Passenger – any individual transported under a booking
  • Services – pre-booked private ground transportation services, including airport transfers, intercity transfers, and chauffeur services
  • Booking – a reservation confirmed by the Provider
  • Contract – the agreement concluded upon booking confirmation
  • Price – the agreed fee payable for the Services

3. Nature of Services

3.1. The Provider offers pre-arranged, private transportation services operated under chauffeur-driven car hire. Services are not taxi services and do not constitute public or on-demand transport.

3.2. Each Booking is provided on an exclusive basis for the Client and their Passengers.

3.3. The Provider reserves the right, at its sole discretion, to assign:

  • vehicles from its own fleet; and/or
  • vetted third-party subcontractors or partners

provided that the service level remains equivalent.

3.4. The Provider shall use reasonable efforts to provide a vehicle matching the booked category; however, no guarantee is given regarding specific vehicle make, model, or color.

3.5. Where operationally required, the Provider may supply a higher category vehicle at no additional charge, without creating any precedent or ongoing obligation.

4. Booking and Client Obligations

4.1. The Client shall ensure that all booking details are complete, accurate, and up to date, including:

  • pick-up location
  • drop-off location
  • date and time
  • contact phone number
  • flight details, where applicable

4.2. The Provider shall not be liable for any failure or delay in performance resulting from incorrect or incomplete information supplied by the Client.

4.3. The Client is responsible for all Passengers included in the Booking and for ensuring that they comply with these Terms.

4.4. The Client shall ensure that a valid and reachable phone number is available at the time of service.

5. Service Execution and Waiting Time

5.1. The Provider shall use reasonable efforts to perform the Services at the agreed time; however, exact timing is not guaranteed due to factors beyond its control.

5.2. For airport pick-ups:

  • flight tracking is included where flight details are provided
  • a 45-minute waiting period is included, starting from the actual landing time

5.3. For non-airport pick-ups:

  • a 15-minute waiting period is included from the scheduled pick-up time

5.4. Upon expiry of the included waiting time, the Provider may:

  • apply additional waiting charges; or
  • classify the Booking as a NO SHOW

6. NO SHOW Policy

6.1. A Booking shall be deemed a NO SHOW where:

  • the Passenger fails to present at the agreed pick-up location;
  • the Passenger cannot be contacted using the provided contact details;
  • the included waiting time has elapsed without communication

6.2. For airport transfers, failure to establish contact within 45 minutes of landing shall automatically result in a NO SHOW classification.

6.3. In the event of a NO SHOW:

  • the Service shall be deemed fully performed;
  • no refund shall be due or payable

6.4. The Provider shall not be liable for NO SHOW situations caused by:

  • incorrect contact details;
  • lack of communication;
  • passenger delays unrelated to flight arrival

7. Luggage Policy

7.1. Each Passenger is entitled to carry:

  • one (1) checked luggage item and/or one (1) carry-on bag

7.2. Any additional or oversized luggage must be declared at the time of booking.

7.3. The Provider reserves the right to refuse transport where:

  • luggage exceeds the vehicle’s capacity;
  • luggage was not declared;
  • luggage poses a safety or legal risk

7.4. The following are strictly prohibited:

  • unaccompanied luggage;
  • parcels, shipments, or goods transport without a Passenger

7.5. The Provider shall not be liable for the contents of luggage or for any loss or damage, except to the extent required by applicable law.

8. Minors and Child Safety

8.1. Minors must be accompanied by an adult at all times.

8.2. Child seats may be provided upon request, subject to availability, without guarantee.

8.3. The Client is solely responsible for requesting child safety equipment at the time of booking.

9. Pricing, Waiting Time and Route Deviations

9.1. The Price applies strictly to the agreed route and service conditions.

9.2. Any changes requested by the Client, including but not limited to:

  • additional stops;
  • route deviations;
  • extended duration;

shall be subject to additional charges.

9.3. Additional waiting time shall be charged as follows:

  • EUR 20/hour for sedan vehicles
  • EUR 40/hour for minivan vehicles

9.4. Additional time shall be billed proportionally, with a minimum billing unit of 30 minutes.

10. Payment and Corporate Billing

10.1. Payment may be made via:

  • online payment systems;
  • bank transfer;
  • card or cash

10.2. Corporate clients may be granted monthly invoicing facilities, subject to prior approval.

10.3. Standard payment terms are 15 calendar days from invoice date, unless otherwise agreed.

10.4. In case of late payment, the Provider reserves the right to:

  • suspend ongoing services;
  • refuse future bookings;
  • apply penalties as permitted by law

11. Damages and Vehicle Condition

11.1. The Client shall be fully liable for any damage or excessive soiling caused to the vehicle by any Passenger.

11.2. The following minimum charges may apply:

  • EUR 50 – minor cleaning;
  • EUR 100 – major cleaning;
  • from EUR 300 – professional cleaning (including but not limited to vomiting or persistent odors)

11.3. Where the vehicle is rendered temporarily unavailable, the Client may also be charged for loss of use.

11.4. Smoking, alcohol consumption, and transport of illegal substances are strictly prohibited.

12. Liability and Limitation of Liability

12.1. The Provider shall not be liable for delays or failure to perform caused by:

  • traffic conditions;
  • weather conditions;
  • accidents;
  • road restrictions;
  • third-party actions

12.2. The Provider does not guarantee arrival times.

12.3. To the maximum extent permitted by law, the Provider’s liability shall be limited to the total Price of the relevant Booking.

13. Force Majeure

13.1. Neither party shall be liable for any failure or delay resulting from events beyond reasonable control.

14. Data Protection

14.1. Personal data shall be processed in accordance with Regulation (EU) 2016/679 (GDPR).

15. Governing Law and Jurisdiction

15.1. These Terms shall be governed by the laws of Romania.

15.2. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Romania.

16. Final Provisions

16.1. The Provider reserves the right to amend these Terms at any time.

16.2. The applicable version shall be the one in force at the time of Booking.